How ordering works, who actually does the work, and what happens to it once it is yours.
It runs in three simple steps. You send a brief, we send back the first concept or draft, then we finish it after your revision notes. You stay in the loop at each step, so nothing gets delivered that you have not seen and signed off.
As many as you like. Some people order a single asset, others order a full set in one go. If you send a batch, we will give you a clear timeline for the whole lot.
Yes, always. Nothing leaves us on AI output alone. A senior editor reads and reworks every piece for accuracy, clarity, and tone before it reaches you. That human pass is the whole point.
Yes. Share a few pages you already have and we will follow how you sound, whether that is plain and friendly or more formal. The editor shapes the work to fit your voice so it reads like it came from your team, not a machine.
You get a round of edits included. Once you send your notes on the draft, we revise and send the final. Most jobs are done after one pass because we agree on the brief and angle up front.
Yes. Once the work is delivered and paid for, it is yours to keep, edit, and publish however you like. There are no ongoing licence fees and no strings attached.
We never ask for passwords. Where we need access to a profile or account, you can grant us manager access instead, and you stay the owner throughout. We will walk you through granting it.
That happens more often than not, and it is fine. If the new ask goes beyond what we agreed in the brief, we will tell you plainly and put together a revised quote or timeline for the extra work before we start on it. Nothing changes without you seeing the number first.
What things cost, how you pay, and why there is never anything hidden at the end.
None. The price you see is the price you pay. We agree the scope with you first, so there is nothing added on afterwards and no surprise charges at the end.
For larger projects, yes. We are happy to split the cost into an advance to get started and a balance once the work is ready, so it is kinder on your cash flow. Just mention it when you get in touch and we will set it up.
Some services are a single piece of work with a one-time price, like a keyword research report or a single video. Others, like ongoing content or link building, are billed monthly because the work continues month to month. Each service page tells you which it is.
Prices are shown in the currency listed next to each service. If you would like to pay in a different currency, just ask when you get in touch and we will let you know what we can do.
All the time. If your needs do not fit neatly into a listed service, tell us what you are after and we will put together a custom package with a clear, upfront quote. Some of our best projects started with a quick, no pressure conversation.
Yes. Our monthly services are rolling with no long lock in. You can cancel whenever you like and you will not be billed for the next month. We would rather earn your renewal each month than trap you in a contract.
How long things take, how the work reaches you, and what search results we can honestly promise.
Each service page lists its own turnaround, and the clock starts from the moment we have your intake details. If your brief is very broad or bigger than usual, we will tell you upfront if that pushes the timeline.
We walk you through the work and the next steps on a call, so nothing gets lost in a document. From there you can hand it to your own team, come back to us for more, or take it at your own pace. The work is yours to keep.
We explain them. You get a short written brief in plain language that says what changed, why it likely happened, and what is worth doing next. Charts without context are not much use, so we always add the context.
The work we do lines up with signals Google uses, so it helps. That said, they are one factor among many, alongside your content and links. We will not promise a jump to the top, but stronger, cleaner pages remove a real disadvantage and give you a better chance.
No, and anyone who promises that is not being straight with you. Google decides what it shows, and it treats our work as one signal among many. What we can promise is clean, correct work that makes your pages eligible. That is the part you control, and we get it right.
It varies, so we will be honest about it. Some pages climb within a week or two as search engines re-read the changes. Others take longer, especially in a crowded topic. This improves your chances of being found over time, it is not an overnight switch. Doing it consistently is what compounds.
Yes. Everything comes from real, genuine work on real sites. We do not use networks, automated schemes or anything Google warns against. This is the kind of work that is meant to last, not the sort that gets cleaned up in the next algorithm update.
By email, or another electronic channel we agree with you, such as a shared drive link. Everything we do is delivered digitally, there is no physical shipping involved at any point.
Mostly things outside our control: missing information at the brief stage, slow approvals on a draft, a change in scope partway through, or an issue on a third party platform we depend on. If something is running late, we will tell you as soon as we know, not on the deadline day.
How to actually kick a project off with us, and what we need from you to get moving.
Get in touch and tell us what you are after. We will talk through the requirements with you, confirm the scope, and for custom work send over a quotation before anything begins. Once you approve it, we get started.
Once you have approved the order or quote and sent us everything we need to start, such as your brief or any access we require. The timeline we gave you starts running from that point, not before.
It depends on the service, generally your brief, any brand or style guidelines you already have, and access details if the work needs them. The page for whatever you are ordering lists exactly what to send, so there is no guessing on either side.
That is completely normal. Tell us the outcome you are trying to reach and we will help you figure out the right service and scope, at no cost and no obligation to go ahead.
Who can pay, how your data is handled, and where to find the full detail if you want it.
Yes. Plenty of freelancers, sole proprietors, founders and business owners pay with a personal card, and it is just as common for a colleague or accountant to settle the invoice on your behalf.
Who We Serve · Payment Policy
Yes, though how that works depends on where you are in the process and whether it is a one-time or monthly service. Our Refund and Cancellation Policy sets out the full rules, it is worth a quick read before you order.
No, never. Your payment is processed by our payment provider, and we do not see or store your full card number at any point. Our Privacy Policy explains what information we do hold and why.
Contact our Grievance Officer and tell us what went wrong. We investigate every complaint under our Grievance and Complaint Resolution Policy, and you will get a reference number so you can follow up on it.
A handful of short policies cover different parts of the process: privacy, terms, payment, refunds and cancellations, delivery, and how we handle complaints. Have a look through whichever is relevant to you.
Privacy Policy · Terms and Conditions · Payment Policy · Refund and Cancellation Policy · Service Delivery Policy · Grievance Policy
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