Privacy Policy

Business identity

The services offered through this website are provided by the business identified below. The registered business identity, jurisdiction of registration, published contact email and any officially disclosed business address shall be presented consistently across all legal pages. All customer communications shall be routed through the published electronic contact channels. No policy shall contain contradictory business identity information.

• Legal entity: Samyak Jain, Proprietor (M/S E Promote Inc)
• Trading as: E Promote Inc., d.b.a E Promote Global
• Constitution: Sole Proprietorship
• Jurisdiction: India (courts of Delhi)
• GSTIN: 07BAUPJ6662E1ZB
• Email: info@epromoteglobal.com
• Address: Unit No. 111, Aggarwal City Square, Manglam Place, Sector-3, Rohini, New Delhi 110085, Delhi, India

This Privacy Policy explains how E Promote Inc ("we", "us", "our"), operated by Samyak Jain, Proprietor (M/S E Promote Inc), collects, uses, and protects your information when you visit epromoteglobal.com or purchase our services.

1. Scope and applicability

This policy applies to everyone who uses epromoteglobal.com or deals with us: visitors browsing the site, people asking for a quote, customers who have placed an order, and the contractors and suppliers we work with. It covers individual professionals, freelancers, sole proprietors, startups, businesses and organisations, wherever you are based. It applies to enquiries, quotes, orders, payments, support requests and the emails we exchange with you. It sits alongside our other published policies, which you can find at the bottom of this page.

Our services are intended for persons who are legally capable of entering into contracts. We do not knowingly collect personal information from children.

2. Definitions

• Personal data means information that identifies you or could be used to identify you, such as your name, email address or phone number.
• Business information means details about your business or organisation, such as its name, billing details and the details of the person authorised to deal with us.
• Processing means anything we do with your data: collecting it, storing it, using it, sharing it, keeping it and deleting it.
• Service providers means the outside companies whose tools we use to run the website and deliver your order, described by category in section 7.

3. Information we collect

• Contact & order details you provide: name, email address, phone number, company name, country, and the services you order.
• Communications you send us (e.g., messages or support requests).
• Technical data automatically collected: a session cookie to keep you logged in and to remember your cart. We do not use advertising or tracking cookies.
• Your IP address, which we read at the moment you load a page so we can show prices in a sensible currency for your country. We do not build a profile from it.

Billing information may identify an individual acting for a business or organisation.

Payment information: When you pay, your card/payment details are entered directly on the secure page of our third-party payment processor. We never see, collect, or store your full card details on our servers. Payment processors receive only the information necessary to process and verify transactions.

4. How we use your information

• To provide, deliver, and manage the services you order;
• To process payments through our payment processor and issue receipts/invoices;
• To communicate with you about your orders and provide support;
• To comply with legal, tax, and accounting obligations.

5. Lawful basis for processing

Where the law asks us to have a lawful basis for using your data, this is what we rely on:

• Contractual necessity. We need your contact details, order details and billing details to take your order, deliver the work and invoice you correctly. Without them we cannot do the job.
• Legitimate interests. We keep records of our correspondence with you so we can answer support questions, keep track of what was agreed, and defend ourselves if there is a dispute. We also read your IP address to pick a sensible currency.
• Legal obligation. We keep invoices and accounting records because tax and company law require it.
• Consent. Where we rely on your consent, for example if you ask us to add you to a mailing list, you can withdraw it at any time by telling us.

6. Cookies

We use one strictly-necessary cookie to operate the site (to keep you signed in and remember your cart). It is essential for the website to function and is not used for tracking or advertising.

7. Sharing your information

We do not sell your personal data. We share information only with:

• Payment processors to securely process your payment;
• Service providers (e.g., hosting and email) who help us operate the website;
• Authorities where required by law.

Like most small studios, we do not build our own infrastructure. We rely on a small number of established suppliers, and we describe them by category rather than by name, because the names change when we change supplier and we would rather this page stay accurate than look impressive. The categories are:

• A hosting provider, which runs the website itself.
• A database provider, which stores your account and order records.
• A DNS provider, which routes traffic to the site.
• A payment provider, which takes your payment.
• An email provider, which carries the emails between us.

Each of these is given only the information it needs to do its part. If you want to know who we are using at any given time, just ask us and we will tell you.

8. Where your data is handled

We are based in India and we sell to customers around the world. That means your data, and the suppliers who handle it on our behalf, may sit in a country other than your own. When that happens we take reasonable steps to protect it: we keep it encrypted in transit, we share only what a supplier actually needs, and we choose established providers rather than the cheapest option. If your local law gives you rights over international transfers of your data, those rights still apply and you can raise them with us using the details below.

9. Data security & retention

The site is served over encrypted HTTPS. Administrative access to our systems is restricted to the people who need it, and the underlying infrastructure is managed by our suppliers. We are a small studio and we would rather tell you plainly what we do than list controls we do not have. If we become aware of a significant security incident affecting personal information, we will respond in accordance with applicable law and, where required, notify affected individuals. We retain personal and order data only as long as needed to provide our services and to meet legal, tax, and accounting requirements. Customer communications, invoices and accounting records may be retained for the period required by applicable tax, accounting or legal obligations.

10. Your rights

Subject to applicable law, you may ask us to:

• give you access to the personal data we hold about you;
• correct anything that is wrong or out of date;
• delete your data, where we are legally allowed to;
• restrict how we use your data while a question about it is being sorted out;
• object to us using your data for a particular purpose;
• tell you what records we have kept and why we still hold them.

Contact us using the details below and we will look at your request and reply within a reasonable period. Some records we simply cannot delete, invoices for example, because tax and accounting law requires us to keep them. If that applies to your request we will say so and explain why.

11. Complaints

If you are unhappy with how we have handled your data, please tell us first. Use the contact details below, or follow the process set out in our Grievance and Complaint Resolution Policy. We will acknowledge your complaint, look into it, and come back to you. If we cannot settle it between us, you keep whatever rights your local law gives you to take it further.

12. Contact us

For any privacy questions, contact Samyak Jain (Proprietor & Grievance Officer) at info@epromoteglobal.com or +91 99532 73717.
E Promote Inc., d.b.a E Promote Global, Unit No. 111, Aggarwal City Square, Manglam Place, Sector-3, Rohini, New Delhi 110085, Delhi, India.

Privacy enquiries are normally acknowledged within one business day.

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