Version 1.1, Effective 16 July 2026, Last reviewed 16 July 2026
The services offered through this website are provided by the business identified below. The registered business identity, jurisdiction of registration, published contact email and any officially disclosed business address shall be presented consistently across all legal pages. All customer communications shall be routed through the published electronic contact channels. No policy shall contain contradictory business identity information.
This is our framework for receiving, investigating and resolving complaints fairly and promptly. If something has gone wrong with your work, your bill or the way we have dealt with you, we want to hear about it, and we want to put it right.
This policy applies to individual professionals, freelancers, sole proprietors, startups, businesses and organisations who deal with E Promote Global. It covers enquiries, quotations, orders, projects, invoices, payments, refunds, delivery, privacy, communication and technical issues.
A complaint can be about anything that has not gone the way it should have, including:
If you believe a payment has been processed incorrectly, we encourage you to contact us before raising a dispute or chargeback with your bank or payment provider, so we can look into it promptly. See our Payment Policy and Refund and Cancellation Policy for how payments and refunds work.
In line with the Consumer Protection (E-Commerce) Rules and applicable regulations, here are the details of our Grievance Officer. You can email the Grievance Officer directly, and your complaint is handled personally rather than passed around.
You can also use the form on our contact page. Either way it reaches the same person.
Please tell us:
That last one matters. Knowing what you want to happen usually gets us there faster.
When your complaint arrives, we read it, look at the emails, files and records for your order, and come back to you. If we need anything else from you to understand what happened, we will ask.
We are a small studio, so replies come from a real person, not a queue. If something is going to take longer than we expected, we will tell you rather than leave you waiting.
We keep a record of complaints and our responses. Each complaint submitted through our contact form is given a reference number, which you can use if you need to follow up. Electronic communications, invoices, quotations, delivery confirmations and project records may be reviewed during the investigation of a complaint.
Complaint records are retained only for as long as reasonably necessary to resolve the matter and to comply with legal, accounting or regulatory obligations. We periodically review complaints to identify recurring issues and improve our services and internal processes.
Complaints are handled confidentially. We use what you tell us only to investigate and resolve the matter, and we handle any personal information in it consistently with our Privacy Policy.
E Promote Inc, info@epromoteglobal.com, +91 99532 73717. Business hours: Monday to Saturday, 9:00 AM to 6:00 PM IST.
This policy works together with our Privacy Policy, Terms and Conditions, Refund and Cancellation Policy, Payment Policy and Service Delivery Policy.